The liberalisation of the markets has caused an enormous pressure to change and adopt very fast in many industries. Reorganisations with the target of creating more effective processes and better customer services and mergers and acquisitions in the run for market shares are just some of the resulting developments. To satisfy customer demands, improve service quality and reduce lead times companies must adopt their processes. Companies try to integrate their CRM system with their ERP system with the goal to reduce manual interventions or they create service and call centres or customer care centres. Optimal usage of modern and process oriented information technology is key here.

EPO Consulting is the partner for the management team when changing or reorganising of business processes with the support of electronic technology needs to be done.

We create concepts for process optimisations, do strategy consulting, train employees, implement systems and build effective business processes. We set project goals together with our customers and control it during the project. We create clear structures and fast changes and we minimise cost. Measurable results make our service transparent and traceable for our customers.

Analysis of the current situation
Current business processes are analysed and checked for weaknesses. Design recommendations for target processes can already be written down.


Modelling of the target processes
This is done with consequent attention of the targets set at the beginning of this phase. The selection of the supporting IT system must be done before starting with detail modelling of the processes. If a BPM system is used, the modelling must be possible within the system in order to be able to work effectively!


Implementation
The target processes are implemented in a combination of organisational changes and technical implementations.


Usage and continuous improvements
The new processes must be tested in practice and adopted and improved according to the ever-changing conditions.

EPO Consulting increases efficiency and productivity in the organisation together with the internal resources in all areas. Employees will be involved participative in the development of the processes and are invited to bring their own ideas.

• Cost reduction by improved and automated processes
• Better quality in the sales process
• Improvements in the supply chain
• Shorter lead time, wait time and transport time in processes
• Design of standardised and transparent process
• Clear assignment of tasks and competences
• More flexible personnel assignment and as a result of this increased qualifications
• Relief of employees from routine jobs and repetitive tasks
• Improvement in the information flow

With EPO Consulting process management will become part of your corporate culture and business results will be continuously improved.